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Frequently Asked Questions
Answers to Questions about Windows Live Hotmail, Messenger, Spaces, OneCare, and other Windows products. Find the most common questions to popular requests from Windows Live Users here.
Windows Live Hotmail
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Q: How do I set up a restricted mail account for my child?
A: Click here
A: Click here
Q: How do I change my secret question and answer?
A: Click here
A: Click here
Q: How do I transfer email from another account to my Windows Live Hotmail account?
A: Click here
A: Click here
Q: How do I update my personal information?
A: Click here
A: Click here
Q: How do I reset my password?
A: Click here
A: Click here
Q: How do I add my email account to Microsoft Outlook Express?
A: Click here
A: Click here
Q: How do I close my account?
A: Click here
A: Click here
Q: How do I attach files to mail messages?
A: Click here
A: Click here
Q: How do I check spelling in mail messages?
A: Click here
A: Click here
Q: How do I fix problems solving the word puzzle?
A: Click here
A: Click here
Q: How do I print a mail message?
A: Click here
A: Click here
Q: How do I set up email alerts on my mobile phone?
A: Click here
A: Click here
Q: How do I reduce the amount of junk mail I receive?
A: Click here
A: Click here
Q: How do I block mails from somebody I don’t want to mail me?
A: Click here
A: Click here
Q: How do I organise my contacts?
A: Click here
A: Click here
Q: How do I share or publish my Calendar?
A: Click here
A: Click here
Q: Why can’t I download or send attachments?
A: Click here
A: Click here
Q: Why am I not receiving mail from my contacts?
A: Click here
A: Click here
Q: Why can’t I sign in to my account?
A: Click here
A: Click here
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Contact Technical Support
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Windows Live Messenger
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Q: How do I create a Messenger account?
A: Click here
A: Click here
Q: How do I set Windows Live Messenger to sign me in automatically?
A: Click here
A: Click here
Q: How do I share or transfer files with somebody else?
A: Click here
A: Click here
Q: How do I use voice and video in windows Live Messenger?
A: Click here
A: Click here
Q: How do I add, modify, delete or block a contact on Windows Live Messenger?
A: Click here
A: Click here
Q: How do I add a display picture to my Windows Live Messenger?
A: Click here
A: Click here
Q: What should I do if I think an unauthorised person has used my account?
A: Click here
A: Click here
Q: How do I cancel my participation in the Customer Experience Improvement programme?
A: Click here
A: Click here
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Contact Technical Support
Select service
Windows Live Spaces
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Q: What is Windows Live Spaces?
A: Click here
A: Click here
Q: How do I report offensive behaviour in?
A: Click here
A: Click here
Q: How do I view and edit my Space?
A: Click here
A: Click here
Q: How do I protect my children’s Space and limit who can see it?
A: Click here
A: Click here
Q: How do I create a photo album and add photos to my Space?
A: Click here
A: Click here
Q: How do write a blog?
A: Click here
A: Click here
Q: How do I add a photo to my blog?
A: Click here
A: Click here
Q: How do I play music or video on my Space?
A: Click here
A: Click here
Q: How do I share content from my Space?
A: Click here
A: Click here
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Contact Technical Support
Select service
MSN Homepage
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Q: How do I stop pop ups appearing when browsing websites?
A: Click here
A: Click here
Q: How can I make the page text larger?
A: Click here
A: Click here
Q: How do I find MSN’s homepage in another language?
A: Click here
A: Click here
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Contact Technical Support
Select service
Windows Live OneCare
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Q: What is OneCare Family Safety and how can I use it to protect my kids?
A: Click here
A: Click here
Q: What is Windows Live OneCare and can I use it for free?
A: Click here
A: Click here
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Contact Technical Support
Select service
Windows Live ID and Account management
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Q: I want to use Windows Live Services. How do I create an ID so I can get started?
A: Click here
A: Click here
Q: How do I create or change my secret question and answer?
A: Click here
A: Click here
Q: How do I view my billing information?
A: Click here
A: Click here
Q: How do I create, change, and reset my password?
A: Click here
A: Click here
Q: Why can’t I sign in to a website or service?
A: Click here
A: Click here
Q: What do I do if I think somebody else has signed in to my Windows Live ID?
A: Click here
A: Click here
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Contact Technical Support
Select service
Billing & Accounts
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Q: How do I view my billing information?
A: Click here
A: Click here
Q: How do I check what services I’m paying for?
A: Click here
A: Click here
Q: How do I cancel the services I’m paying for?
A: Click here
A: Click here
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Contact Technical Support
Select service
Online safety and security
Q: How do I protect my PC, my family, my identity and my small business from viruses, spyware, unsuitable content and online fraud?
A: There are a variety of excellent resources available to help protect everything important to you. Try some of these:
