Windows Live for Mobile |  |
Frequently Asked Questions
Windows Live for Nokia is available on N73, N80, N95,N76,N93i,E90,E65,E61i,E51, and s60 handsets. Here are the most frequently asked questions on how to connect and share on Windows Live.
Q: What if I cannot find the Windows Live application on my mobile?
A: For Windows Live for Nokia – First, look for the “WinLive” application inside your “Downloads!” folder. If you do not have a “Downloads!” folder or if the Windows Live application is not contained inside, your mobile operator is not currently supporting Windows Live for Nokia services. Please check back later, as we are adding more operators each month.
A: For Windows Live for Nokia – First, look for the “WinLive” application inside your “Downloads!” folder. If you do not have a “Downloads!” folder or if the Windows Live application is not contained inside, your mobile operator is not currently supporting Windows Live for Nokia services. Please check back later, as we are adding more operators each month.
Q: Which email address should I use?
A: Please sign in using your Windows Live email address (e.g. XXX@hotmail.com or XXX@live.com). If you do not have a Windows Live ID, go to www.get.live.com on your PC to sign up, then login using your new Windows Live ID and password. You can also use a hosted domain Windows Live-based account through your Microsoft Office Live account.
A: Please sign in using your Windows Live email address (e.g. XXX@hotmail.com or XXX@live.com). If you do not have a Windows Live ID, go to www.get.live.com on your PC to sign up, then login using your new Windows Live ID and password. You can also use a hosted domain Windows Live-based account through your Microsoft Office Live account.
Q: Why am I being asked to pay in order to access the Windows Live Messenger on my mobile device?
A: Access to Windows Live Messenger on your mobile device requires you to purchase a 30 day pass. You may continue using Windows Live Hotmail and Spaces without having to purchase a 30 day pass. Please note: data and roaming charges may also apply.
A: Access to Windows Live Messenger on your mobile device requires you to purchase a 30 day pass. You may continue using Windows Live Hotmail and Spaces without having to purchase a 30 day pass. Please note: data and roaming charges may also apply.
Q: Can I access more than one Windows Live account from the same device?
A: This is NOT recommended. Accessing more than one account on your device can lead to data corruption and/or loss. Each Windows Live service pass is linked to only one Windows Live ID. You must purchase a separate 30 day pass for each Windows Live ID.
A: This is NOT recommended. Accessing more than one account on your device can lead to data corruption and/or loss. Each Windows Live service pass is linked to only one Windows Live ID. You must purchase a separate 30 day pass for each Windows Live ID.
Q: I received a purchase success confirmation SMS message. But why am I still unable to access Windows Live Messenger?
A: We apologise for the inconvenience. Please ensure that the 30-day pass you purchased is still within its validity date range. If your pass has expired, please purchase a new one. Windows Live services may be temporarily unavailable due to upgrades or network improvements. Please try to access the service again at a later time.
A: We apologise for the inconvenience. Please ensure that the 30-day pass you purchased is still within its validity date range. If your pass has expired, please purchase a new one. Windows Live services may be temporarily unavailable due to upgrades or network improvements. Please try to access the service again at a later time.
Q: Previously, I was able to access the Windows Live services on my mobile device, but I am unable to do so now.
A: Windows Live services may be temporarily unavailable due to upgrades or network improvements. Please try to access the service again at a later time.
A: Windows Live services may be temporarily unavailable due to upgrades or network improvements. Please try to access the service again at a later time.
Q: Why am I being prompted to purchase before my current pass has expired?
A: If you have an active pass you should not be prompted to purchase another pass until your current pass has expired.
A: If you have an active pass you should not be prompted to purchase another pass until your current pass has expired.
Q: Will I be charged automatically to use Windows Live Messenger?
A: No. After your Windows Live services pass expires, you will be prompted to purchase another pass. You will only be charged if you choose to purchase a new pass after your current one expires. Data and roaming charges may also apply.
A: No. After your Windows Live services pass expires, you will be prompted to purchase another pass. You will only be charged if you choose to purchase a new pass after your current one expires. Data and roaming charges may also apply.
Q: I did not get a purchase confirmation. What should I do?
A: Please check the SMS Inbox on your device for purchase confirmation. Within 1 hour, you should see either of the following messages:
A: Please check the SMS Inbox on your device for purchase confirmation. Within 1 hour, you should see either of the following messages:
- Success SMS Message - Your purchase was successful
- Failure SMS Message - Your purchase failed
Q: What happens if I decline to purchase a Windows Live services pass?
A: You will be prompted to purchase a pass the next time you attempt to access Windows Live Messenger on your mobile device.
A: You will be prompted to purchase a pass the next time you attempt to access Windows Live Messenger on your mobile device.
Q: How will I be billed if I agree to purchase a Windows Live services pass?
A: Upon successful purchase, you will be billed using Premium Short Message Service (pSMS). The cost will be presented on your device.
A: Upon successful purchase, you will be billed using Premium Short Message Service (pSMS). The cost will be presented on your device.
Q: I am a prepaid user. Can I purchase/uses Windows Live services?
A: Yes. If you are able to download the service, and your data connection is working, you can use Windows Live services and purchase a 30-day pass for Windows Live Messenger. Please ensure that you have enough funds available on your pre-paid account prior to initiating the purchase. Standard text messaging, data and roaming charges may apply.
A: Yes. If you are able to download the service, and your data connection is working, you can use Windows Live services and purchase a 30-day pass for Windows Live Messenger. Please ensure that you have enough funds available on your pre-paid account prior to initiating the purchase. Standard text messaging, data and roaming charges may apply.
Q: I tried to purchase, but it failed. What should I do?
A: Please ensure that your mobile internet connection is working, that you have enough funds available and that premium services are not blocked on your account, then attempt to purchase again. Note that purchases cannot be made if you are in “airplane mode” using the Wi-Fi connection instead of the cellular network. If necessary, adjust your settings and try to purchase again. Please note that purchase attempts are limited, so if you exceed this limit, please try again in 30 days.
A: Please ensure that your mobile internet connection is working, that you have enough funds available and that premium services are not blocked on your account, then attempt to purchase again. Note that purchases cannot be made if you are in “airplane mode” using the Wi-Fi connection instead of the cellular network. If necessary, adjust your settings and try to purchase again. Please note that purchase attempts are limited, so if you exceed this limit, please try again in 30 days.
Q: Can I get a refund of the charges I paid for Windows Live services?
A: We are sorry but we do not offer refunds for unused days of your 30 day pass.
A: We are sorry but we do not offer refunds for unused days of your 30 day pass.
Q: I did not get my trial notification. What do I do?
A: A trial notification is shown to users 30 days prior to being presented with the option of purchase of a 30 day pass for Windows Live services. If you have not received one, you may continue to use the service.
A: A trial notification is shown to users 30 days prior to being presented with the option of purchase of a 30 day pass for Windows Live services. If you have not received one, you may continue to use the service.
Q: Will the service work, and are there additional charges if I am roaming?
A: If you are trying to purchase a 30 day pass while traveling out of your country, you may encounter difficulties, as some mobile operators do not support sending a text message to a shortcode while roaming. Note that wireless data roaming charges are defined on a per country basis as charged by your home network operator. If you are travelling outside of your home network, additional roaming fees may apply when you use Windows Live services. Please check with your mobile operator for more information about roaming fees.
Q: My Windows Live Contacts are not syncing correctly, what do I do?
A: When you sign in for the first time, your Contacts may not be arranged correctly (alphabetically). Simply sign-out, then sign back into Windows Live Messenger.
A: If you are trying to purchase a 30 day pass while traveling out of your country, you may encounter difficulties, as some mobile operators do not support sending a text message to a shortcode while roaming. Note that wireless data roaming charges are defined on a per country basis as charged by your home network operator. If you are travelling outside of your home network, additional roaming fees may apply when you use Windows Live services. Please check with your mobile operator for more information about roaming fees.
Q: My Windows Live Contacts are not syncing correctly, what do I do?
A: When you sign in for the first time, your Contacts may not be arranged correctly (alphabetically). Simply sign-out, then sign back into Windows Live Messenger.
If you are unable to resolve your issue based on the FAQ’s above, please fill out the following customer e-form so that we have the opportunity to work with you directly to support you issue: http://support.live.com
